Handbook 02 · Vocito
Calls answered, appointments booked, questions handled and follow-ups sent, by staff you do not have to hire.
01
It is that you are one person with two hands. The phone rings while you are on a ladder. An enquiry lands at nine in the evening. A quote goes out and nobody follows it up because Thursday was busy.
Every one of those is a customer who was ready to buy and got no answer.
02
Vocito picks up. Not with a menu and not with a recording, but with a colleague who knows what you do, what you charge and when you are free.
Appointment in the calendar. Customer details saved. You were asleep.
Evenings, weekends, during the job you are already on. No queue, no voicemail nobody listens back to.
It knows your hours and what is already in there, so it never double-books you.
It switches during the call, without being told which language to expect.
Written out, summarised, with what was agreed. You read it in twenty seconds instead of listening for four minutes.
03
The phone is the loudest gap, not the only one. Behind it sits a small team, each with one job. You decide which of them start.
Answers questions about what you sell, works out whether it is a fit, and books the call.
Handles the questions you have answered a hundred times, and hands over the ones you have not.
Notices what is falling through, a quote nobody chased or a job not yet scheduled, and picks it up.
Drafts what goes out on your channels and answers what comes back in.
Keeps an eye on what has not been paid and prepares the reminder.
Nobody hires five people on a Monday. Switch one on, see what it does for a fortnight, then decide.
04
You answer seven short questions once. What you do, what you sell, who to hand over to, how much they may decide alone. Every employee starts from those same answers, so you never explain your business twice.
No consultant, no implementation project. Ten minutes on a phone, and something is running the same afternoon.
05
One setting decides how much rope each one gets, and you can change it any day.
They book meetings, create follow-up tasks and prepare reminders on their own. Anything a customer would see still waits for you.
They prepare everything and stop. Nothing is booked or sent until you say yes.
That line is the important one. Internal work happens by itself. Anything with your name on it, going to a customer, waits for a human, unless you decide otherwise.
06
Every call and message, written out, with what came of it.
Including the ones that came in at times you would never have answered.
One list. Approve, adjust or throw out, it is your name on it.
The number that decides whether this was worth it.
07
Seven questions, your opening hours, and a number to forward. We walk through it with you.
You ring your own line and listen. Anything you would say differently, we change on the spot.
Check what it drafted, correct where needed. It learns from your corrections, so this shrinks fast.
08
It answers the phone, holds a conversation and does something with the outcome.
Ask it and it says what it is. Pretending backfires the moment someone notices.
It takes the calls nobody was answering and the follow-ups nobody had time for. The hard conversations still come to you, that is what the hand-over is for.
Have it answer your phone for two weeks. Not a pilot, not a workshop. One number, fourteen days. Then look at how many conversations happened that otherwise would not have. That number settles the discussion faster than any demo.
Have it answer your phone for two weeksOne number, fourteen days. Then look at the number of conversations.